News

23 May 2005 - West Lothian Council putting its customers on the map

Working with West Lothian Council, MKM is developing a new system that will interface seamlessly with the existing MKM Skills Gap System.

With a commitment to becoming more customer-focussed and customer-friendly at all levels and in all places, West Lothian Council wants a system in place that is accessible to all employees, whether they work with computers on a daily basis, or whether this is their first venture with a mouse. So MKM’s new Communication and Customer Service Programme, which is designed to identify specific competencies and knowledge areas, will be rolled out for use in large parts of the Council.

West Lothian Council has its sights set on gaining the prestigious “Charter Mark”, an important outward sign of Public Sector commitment to customers’ needs, and the Government’s national standard for excellence in customer service. Improving its “customer facing skills” is an important step towards this, and MKM’s thoroughly trialled Skills Gap Analysis system will enable them to make those improvements.