eLearnIT: Microsoft Office 2003 migration

Client:

Leeds City Council

Aims:

To design a conversion course suitable for all the Council’s 11,000 employees.

To design a course that explains the differences between the Council’s existing environment (Office 97) and the new one – Microsoft 2003.

To provide a bespoke VLE delivery system for the course.

Key Challenges:

To design a flexible, online, screen-based course that users can work through where and when they want. The Council expected this course to replace trainers and workshops, because these had been found to be expensive and hard to schedule effectively for so many people in such a wide working context.

Solution:

MyKnowledgeMap has created a virtual learning environment (VLE) delivery system for the course that provides timed access for each user. This allows the Council to make the course available to groups of employees at the same time, and to ensure that all of a particular department has taken it. The timed access is crucial for the Council in fulfilling its aim to make the course available to such a large number of employees.

MyKnowledgeMap has built a skeleton structure in collaboration with Keystrokes, who have provided much of the course authoring, using generic functions within Microsoft Office -

  • Clipboard
  • Task panes
  • Smart tags
  • Clip art

- and specific key Microsoft products:

  • Word
  • Powerpoint
  • Excel
  • Access

Each function and product has been worked up into one or more interactive learning modules, broken down into a series of topics, each with a high degree of user response and feedback. The interface is friendly and easy to use, encouraging user confidence and understanding.

At the end of each module users must complete a multiple choice quiz. Questions often include clues for the correct answer, and users can re-take each quiz until they give all the correct answers.

Once a user has completed all the core modules correctly, they are invited to give feedback on the course, so that the Council can build up a picture as to how well the course is working and whether users like the interface.

 

 

The Challenge